Support
Questions, problems or feedback? Email us at support@threevox.app. You can also use Give us feedback in the app’s side menu.
Credits
- Every free user gets 20 credits each week. They reset every Monday at 00:00 UTC, and unused free credits expire.
- A question costs 1 credit. A question with an attached image costs 3 credits.
- To prevent abuse, you can send up to 10 questions a day without a subscription, and up to 60 a day with Threevox Pro (days reset at 00:00 UTC).
- Credits from a 100-credit pack are added to your balance and never expire.
- Threevox Pro gives you 240 credits each billing period. Unused subscription credits do not carry over.
My purchase didn’t show up
Credits are added by our server once Apple confirms the purchase, which usually takes a few seconds. If they still don’t appear, open the side menu, tap the avatar at the bottom, and choose Restore purchases. If that doesn’t help, email us with the date of the purchase.
Cancel a subscription
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Threevox. Cancel at least 24 hours before the end of the current period to avoid the next renewal.
Refunds
Refunds are handled by Apple. You can request one at reportaproblem.apple.com. If a refund is approved for a credit pack, its credits are removed from your balance.
Your data
Threevox has no account. Your conversations are stored only on your device, and Clear history in the side menu deletes them. To delete the records we keep on our servers (your anonymous identifier, credit records and safety records), email privacy@threevox.app. See the Privacy Policy for details.